Tamam privacy policy

1.Summary

• We collect what we need to check you, show you jobs, run those jobs and pay you.
• We check your CPR before approving you, and we use your location only while you are online or on a job.
• We share job details with the customer you serve, and voice notes go to AI providers to write the job report.
• We do not sell your data and we do not use advertising trackers.

2.Who we are

3.Information we collect

• Account: your name and mobile number, and the email address and account ID from the sign-in you choose (Apple or Google). A Tamam account is separate from any Arjook account you have.
• Phone check: we send a code by SMS to verify your number and keep a short log of the codes sent.
• Identity check: a selfie and photos of the front and back of your CPR, to confirm who you are and that you can work in Bahrain, and a new selfie before each job you apply for, so we know the right person is going. They are kept in private storage. Only the Tamam review team can open them, and customers never see them.
• Profile photo: a photo you choose to add to your profile. You can change it at any time.
• Profile: the trades you pick, your approval status, your membership status, and the ratings and number of jobs on your profile.
• Location: your device location, only while you are online or on a job. We use it to show jobs near you and, during a job, to show the customer your position and arrival time.
• Jobs: the offers you send, your prices and available times, the photos and receipts you add, and the voice notes you record.
• Payouts and membership: your IBAN and bank details, your earnings and payout records, and membership payments (amount, status and Tap transaction reference). Card details are entered with Tap, and we never see or store full card numbers.
• Device: your device model, system version and app version.
• Support: the messages you send us.

4.Selfie check

5.Voice notes and AI reports

6.How we use your information

• To create your profile, show you jobs, run the jobs you take and pay you, because we need it to provide Tamam under our subcontractor agreement with you.
• To check your identity and right to work, to keep job, payout and membership records of your work as a subcontractor, and to meet our legal duties.
• To use your location, photos and voice notes, because you choose to share them. You can turn off location or photo access in your phone settings, but you then cannot go online or finish a job.
• To prevent fraud, keep customers and technicians safe and improve the service, which is in our legitimate interest.
• To send you job alerts and notices about your account. We do not send marketing messages.

7.Who we share it with

• The customer of a job you take or make an offer on: your name, ratings and jobs done, your offer, and once you are assigned, your phone number and your position and arrival time during the job.
• Our staff, to check you, manage jobs and payouts and answer support messages.
• Tap Payments, to process membership payments, and our bank, to send your payouts.
• Apple or Google, when you sign in with them and to deliver job alerts, and Twilio, to send SMS codes.
• Apple Maps, and Google Maps and Google Routes, to show maps and estimate arrival times.
• OpenRouter, Google (Gemini) and Anthropic (Claude), to turn voice notes into job reports, and OpenRouter and Google (Gemini) to check that a selfie is clear.
• Supabase, which hosts our database and files.
• Public authorities, when the law requires it.
• We do not sell your personal data.

8.Data stored outside Bahrain

9.How long we keep it

• Tamam profile, trades and offers: until you leave Tamam.
• Selfies, CPR photos and your profile photo: while you are on Tamam. They are deleted when you leave Tamam. A record that you were checked is kept only as long as the law requires.
• Location: we keep only your latest position, and replace it each time.
• Job, payout and payment records, including photos, receipts and reports: for as long as Bahrain accounting and tax laws require.
• Account details and support messages: until you leave Tamam, unless the law requires longer.

10.Leaving Tamam and deleting your account

11.Your rights

12.Security

13.Changes to this policy

14.Contact us